This privacy policy applies to information held about users who use our website (https://hkisoftware.com) or mobile application (Rojmel Invoice Billing App). By using our services, you consent to the collection, use, sharing, and storage of your information as described in this policy.

We collect personal information including your name, email address, phone number, company details you provide when registering, using our services, or communicating with us. This information is collected to provide you with a smooth and efficient experience.

Whenever you use our Service, we collect data and information (through our own or through third-party technology) from your phone/computer or device, referred to as "Log Data". This may include your device Internet Protocol ("IP") address, device name, operating system version, the configuration while utilising our Service, the time and date of your use of the Service, and other statistics/analytics.

We request full network access to provide app functionality, including receiving update notifications and accessing app features.

We may collect non-personal identification information about device for authentication and improving our services.

A cookie is a small file which asks permission to be placed on your device's hard drive or operating system. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site.

Information you provide when giving opinions about our application and services via our feedback channel, including your email address and name.

Our legitimate interests for processing your information include:
(i) collecting personal information to provide you with a smooth and efficient experience and authentication of application usage;
(ii) making sure you receive updated information on our activities;
(iii) providing services that you may have requested; and
(iv) for our own marketing and research purposes.

We use your information to provide, maintain, and improve our services, process your request, and send you updates about application functionality.

We use your contact information to respond to inquiries, provide updates, and send relevant information about our application and services.

Where you have provided us contact information, we may use your personal information to send you information by post, email, or any electronic/digital/wireless means about us, our services, application functionality, and news. You can unsubscribe from receiving such marketing communications at any time by contacting customercare@hkisoftware.com.

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Except as expressly set out in this policy, we will not sell, distribute, or lease your personal information to third parties unless required by law enforcement agencies, other governmental agencies, or if mandated by law.

For iOS users, subscription purchases are processed through Apple's App Store. We do not collect or store your payment information. All payment data is handled securely by Apple in accordance with their privacy policy. Your subscription information (status, expiry date) is managed through our application. You can manage or renew your subscriptions through our application settings.

For Android users, payments are processed through Razorpay payment gateway. We do not store your credit card, debit card, or banking information. Razorpay processes your payment information securely in compliance with PCI DSS standards. Transaction data may be transmitted to our cloud services for order processing and service delivery purposes.

When you use our app's optional In-App Purchase services or payment features, transaction data is transmitted to our cloud services and communicated to third-party services (Apple App Store or Razorpay) for payment processing. We retain transaction records for accounting, tax compliance, and customer service purposes.

Your subscription status is used to provide you with appropriate access to premium features. We track subscription validity to ensure service continuity.

We are committed to ensuring that your information is secure. Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. We limit access to your Personal Information to those employees and contractors who need access to perform their job function.

However, we will not be responsible if there is any inadvertent leakage of personal information by way of fraud and identity theft over which we have no control, which may be considered to fall under the broader category of cybercrime. You acknowledge that Harikrushna Infotech is not responsible for any intercepted information sent via the internet. If you have any questions about security, please contact us at customercare@hkisoftware.com.

While you are utilizing our website and application, you grant us permission to collect, use, share, and store your information. Under normal circumstances, information we collect about you shall be retained as long as required for the purposes set out in this policy, for provenance/authenticity purposes, in relation to any potential disputes, or as required to comply with any legal obligations.

This involves us periodically reviewing our files to check that information is accurate, up-to-date, and still required. Even if you unsubscribe from receiving communications from us, we reserve the right to retain your contact information for reference/record purposes, but we respect your wishes not to be contacted for marketing purposes.

You have the right to request permanent deletion of your account and associated personal data at any time. We respect your decision and provide multiple convenient methods to submit your deletion request.

You can request account deletion through any of the following three methods:

(1) Email: Send your deletion request to customercare@hkisoftware.com with your account details.

(2) Phone: Call us at +91 9998800486 during business hours to request account deletion.

(3) WhatsApp: Message us at +91 9998800486 with your account information and deletion request.

Upon receiving your account deletion request, your account will be permanently deleted within 6-7 business days. This ensures proper processing of your request and compliance with our data management procedures.

When you delete your account, we will permanently remove:
• Your personal profile information (name, email, phone number)
• Your account credentials and login information
• Your preferences and settings
• Your usage history and activity data
• Any other personal data associated with your account

Following account deletion, we may retain certain information for legal compliance, fraud prevention, and dispute resolution purposes:
• Transaction records for tax and accounting purposes (as required by law)
• Communications records for legal compliance
• Anonymized analytics data that cannot identify you personally

This retained data is kept secure and used solely for the stated purposes.

Once your account is permanently deleted, it cannot be recovered. This action is irreversible. If you wish to use our services again in the future, you will need to create a new account. Please ensure you want to permanently delete your account before submitting the request.

For account deletion requests or questions about the deletion process:

Email: customercare@hkisoftware.com
Phone: +91 9998800486
WhatsApp: +91 9998800486

Please include your account details (name, email, phone number) when submitting your request to help us process it efficiently.

You have the right to object to the processing of your personal data at any time. To exercise this right, you can contact us by sending a message to customercare@hkisoftware.com. Additionally, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information from our database
• Restrict or object to processing of your personal information
• Data portability
• Withdraw consent at any time

If you wish to exercise any of these rights, please contact us at customercare@hkisoftware.com.

These Services do not address anyone under the age of 12. We do not knowingly collect personally identifiable information from children under 12. If we discover that a child under 12 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at customercare@hkisoftware.com so that we can take necessary action.

Our website and application may contain/provide links to other sites, including via our social media handles. While we try to link only to websites or applications that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites or applications. A link does not constitute any endorsement by us of such websites or applications.

Once you link to another website from our website, you are subject to the terms and conditions of that website including its privacy policy. Please check these policies before you submit any data to these websites or applications. Certain features of our site may allow for social networking. You should ensure that while using these features you do not submit any personal data that you do not want to be shared with other users.

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes we make will be posted on this page with an updated revision date. We encourage you to check this page frequently to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Questions, comments, and requests regarding this policy are welcomed and should be addressed only by email to customercare@hkisoftware.com. If you have any complaints about how we handle your personal information, please contact us at the same email address and we will work to resolve your concerns.

For the purpose of these Terms and Conditions, "we", "us", "our" refers to Harikrushna Infotech, Ground Floor, Shop No. 3, Apple Square, Ved Road, Katargam Surat GUJARAT 395004. "You", "your", "user", "visitor" refers to any person using our services, website, or mobile application.

The content of the pages of this website and mobile application is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website or application for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

Your use of any information or materials on our website or application is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through our platform meet your specific requirements.

Our website and application contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

You may not create a link to our website or reference our application without Harikrushna Infotech prior written consent. Any such unauthorized links may be considered a violation of these terms.

Any dispute arising out of use of our website or application and these terms and conditions is subject to the laws of India. The courts of Surat, Gujarat shall have exclusive jurisdiction over any disputes.

If you subscribe to our services through the Apple App Store, your subscription is subject to Apple's Terms of Service and Apple's standard End User License Agreement (EULA).

While payment processing for iOS subscriptions is handled by Apple App Store, all subscription management including activation, renewal tracking, feature access, and subscription status is controlled through our app and backend infrastructure. Users cannot cancel or modify their subscriptions once activated. Subscription validity and access rights are determined and enforced by our system.

Payment will be charged to your Apple ID account at confirmation of purchase. The subscription automatically renews after approval of payment.

If we offer a free trial period, any unused portion of the free trial period will be forfeited when you purchase a subscription.

Apple is not responsible for the operation of the app or any content provided through the app. Any claims relating to the app should be directed to Harikrushna Infotech, not Apple.

For Android users, payments are processed through Razorpay, a secure payment gateway that complies with PCI DSS standards. By making a payment, you agree to Razorpay's Terms of Service.

We accept various payment methods through Razorpay including credit cards, debit cards, net banking, UPI, and digital wallets. All payment information is processed securely by Razorpay.

We do not store your card details or banking information. All payment data is handled by Razorpay's secure servers. You are responsible for maintaining the confidentiality of your payment information.

You will receive a payment confirmation in app after successful transaction. Please retain these records for your reference. We maintain transaction logs for accounting and support purposes.

If your payment fails, please retry after verifying your payment details. If the amount was debited from your account but the transaction failed, please contact us immediately at customercare@hkisoftware.com with transaction details.

For subscription management, users cannot directly cancel or modify their subscriptions. All subscription renewals are handled by our app and backend infrastructure. If you wish to cancel your subscription, please contact our support team at customercare@hkisoftware.com.

All subscription purchases are final and non-refundable. We do not offer refunds for any reason, including but not limited to: unused subscription periods, dissatisfaction with service, duplicate purchases, or accidental purchases. Please make sure you understand the subscription terms before making a purchase.

For iOS users, if you believe you're entitled to a refund under Apple's terms, you can request it directly from Apple through your Apple ID account settings or Apple Support. However, this does not guarantee a refund. Apple handles all refund decisions for iOS subscriptions independently.

If you experience technical issues that prevent you from accessing paid features, please contact us at customercare@hkisoftware.com. We will work to resolve technical problems but this does not entitle you to a refund.

If you have concerns about a charge, please contact us at customercare@hkisoftware.com before initiating a chargeback with your payment provider. We will work with you to resolve any legitimate concerns.

Shipping and delivery terms are not applicable for our business as we provide digital services through our mobile application and website. All services and digital content are delivered electronically through the app or via email.

The pricing applies to standard usage only, covering up to 50,000 entry records. Any usage beyond this limit will incur additional charges based on actual usage. All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify subscription fees or service charges at any time. Current subscribers will be notified of price changes in advance.

All prices are inclusive of applicable taxes including GST as per Indian tax laws. Tax rates may vary based on your location and are subject to change based on government regulations.

We strive to provide uninterrupted service but do not guarantee that our website or application will be available at all times. We reserve the right to suspend or terminate services for maintenance, updates, or due to circumstances beyond our control.

To the fullest extent permitted by law, Harikrushna Infotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of data, revenue, or profits.

You are responsible for maintaining the security of your account credentials. You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services.

Our app integrates with third-party services (Apple App Store, Razorpay). We are not responsible for the performance, policies, or actions of these third parties. Your use of such services is subject to their respective terms and conditions.

For any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Harikrushna Infotech
Ground Floor, Shop No. 3, Apple Square
Ved Road, Katargam
Surat, Gujarat 395004
India

Email: customercare@hkisoftware.com
Technical Support: customercare@hkisoftware.com